Return and Replacement Policy

1. No Refund Policy

All purchases made from Navionyx are final. We do not issue cash refunds, payment reversals, or store credit for hardware purchases or SaaS subscriptions.

The only remedy available under this policy is eligible hardware replacement as described below.

2. Hardware Warranty Period

Each eligible hardware product carries a 12-month warranty starting from the date mentioned on the original Navionyx tax invoice.

• The warranty applies only to the original buyer named on the invoice.
• The warranty is non-transferable.
• The warranty applies only to products purchased directly from Navionyx unless otherwise agreed in writing.

3. What Is Covered Under Warranty

Navionyx may approve a replacement if the product is within the warranty period and any of the following applies:

• The device has a manufacturing defect.
• The product was dead on arrival (DOA).
• The wrong product was shipped against the confirmed order.
• The product was damaged in transit and the issue is reported within 48 hours of delivery with supporting photo or video evidence.
• The hardware or firmware fails during normal and intended use within the warranty period.

4. What Is Not Covered

The warranty does not apply to:

• Physical damage caused after delivery.
• Damage caused by misuse, negligence, accident, tampering, or unauthorized repair.
• Water ingress, fire damage, electrical surges, voltage fluctuations, or external environmental causes.
• Wear and tear of accessories, wiring, connectors, adhesives, mounts, or packaging materials.
• Faults caused by improper installation or use outside the intended operating conditions.
• Products with removed, altered, or unreadable serial numbers, IMEI labels, or tamper stickers.

5. How to Raise a Warranty Claim

To request a replacement, the customer must email info@navionyx.com within 48 hours of noticing the issue and provide:

• The original tax invoice.
• The device serial number or IMEI.
• Clear photos or video showing the issue.
• A short written description of the problem.
• Confirmation that the unit can be packed securely for pickup.

Late or incomplete claims may be rejected if Navionyx cannot reasonably verify the issue.

6. Pickup and Replacement Process

If a claim is accepted:

• Navionyx arranges pickup of the defective unit through its logistics partner.
• The customer must pack the item securely, preferably in the original packaging with all relevant accessories.
• The returned unit is inspected by Navionyx after receipt.
• If the defect is confirmed and covered under this policy, a replacement unit is dispatched on a best-effort basis.

Navionyx does not guarantee a fixed replacement timeline, since dispatch may depend on stock availability, location, logistics conditions, and technical inspection results.

7. If No Covered Defect Is Found

If inspection shows that the product is functioning normally, or that the issue falls outside this policy, the same unit may be returned to the customer and no replacement or refund will be issued.

8. SaaS Subscription Policy

Navionyx SaaS services are offered on an annual prepaid basis unless otherwise agreed in writing.

• There is no automatic entitlement to a free trial.
• Once the subscription is activated, the fee becomes non-refundable.
• A subscription is treated as activated when the customer account, first device, or service instance is provisioned for use.
• If a customer stops using the platform during the paid period, no pro-rata refund or partial credit is issued.
• Access continues until the end of the paid term unless suspended earlier for policy or payment reasons.

9. Data Retention After Subscription End

If a SaaS subscription expires or is discontinued, Navionyx may retain customer data for up to 90 days from the expiry date to support export or account closure requests.

After that period, data may be permanently deleted from Navionyx systems in accordance with internal retention practices.

10. Service Availability

Navionyx aims to provide reliable service availability for its SaaS platform, but uninterrupted access cannot be guaranteed at all times.

Availability may be affected by:

• Scheduled maintenance.
• Telecom or internet network issues.
• Third-party cloud, API, or mapping service failures.
• Force majeure or other events outside Navionyx's reasonable control.

Service downtime does not create a right to refund, cash compensation, or subscription reversal.

11. Enterprise or Custom Agreements

If a customer has signed a separate enterprise agreement, purchase order, service contract, or master service agreement with Navionyx, that signed agreement will prevail to the extent of any conflict with this policy.

12. Geographic Scope

This policy is intended for customers purchasing within India unless another geography-specific agreement has been expressly issued by Navionyx.

13. Contact Us

For questions related to returns, replacements, or subscription terms, contact: